Degraded Performance

Incident Report for SWA Online Services (SOS)

Resolved

This is now confirmed as resolved. If you are having any further issues please contact us.

Posted Sep 30, 2021 - 12:11 BST

Monitoring

The storage issue has been resolved but parts of the network needed rebooting, which will take some time.

We're monitoring loads now as these come back online.

Posted Sep 30, 2021 - 12:05 BST

Update

We are continuing to work on a fix for this issue.

Posted Sep 30, 2021 - 11:55 BST

Identified

We have restarted the affected parts of the network are now seeing the servers return to normal.

We are expecting a further update when this has been confirmed as resolved.

Posted Sep 30, 2021 - 11:55 BST

Investigating

We're seeing latency with our storage layer, which is impacting performance for some sites on the platform. We will provide a further update shortly.

Posted Sep 30, 2021 - 11:55 BST

This incident affected: Ultra-fast Hosting UFH1.